FAQ

You can reissue your password on the Login page. Or, if you can contact customer support, you can guide us.

When your order is completed, you will receive a confirmation email at the e -mail address of your registration, so you can check there. Alternatively, you can also check the purchase history of My Page.

You can buy guests without creating an account.
If you register as a member, there are also points that can be used online and stores, and some newsletters that allow you to check the latest information, so you can enjoy shopping at Prank Project.
Member registration does not cost any cost, such as registration fee, annual membership fee, or renewal fee.

Before shipping the product, it is possible to cancel. You can contact us if you can contact customer support (info_prankProject@playProductionTudio.co.jp) after listing your order number. Please note that you will not be able to accept it after shipping.

Before shipping, you can change the address of the delivery destination. Please note that you will not be able to accept it after shipping.

After ordering, you can guide you if you can contact you at the order number and contact customer support (info_prankProject@playProdustStudio.co.jp).

If you register for the "Restock Notification", we will inform you of the registered email address when the product is restocked. However, registration is not a promotion of restocking or purchasing.

You can choose from credit card, Amazon Pay, and payment (Pedi).

You will be charged when ordering. Please note that it is not at the time of shipping.

If you can contact customer support, you can guide you.

Payment (Pedi) is a payment method that uses the following month's summary payment service provided by Paidy, a payment service company.
You can pay the price in the month after you use it.

Click here for how to use the payment (Pedi)

ご注文商品発送完了次第、伝票番号を記載した出荷ご連絡のEメールが届きます。
こちらの伝票番号で、配送状況をご確認頂けます。伝票番号は以下のヤマト運輸ウェブページから追跡が可能です。
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

Normally, delivery takes 3-5 days. Please note that it depends on the delivery area.
In addition, the schedule for reserved products is described on the product page. When this is shipped, you will receive a confirmation email at the email address.
However, during the sale and event period, order and shipping are crowded, so please note that luggage delivery may occur.

The delivery date and time can be specified when ordering. If you wish to deliver the shortest, select "No specification".

The delivery fee is 550 yen (tax included) uniformly.
It will be free shipping by purchasing 25,000 yen (tax included) or more.

・ In the case of multiple points, please note that it will be delivered together according to the expected delivery date, which is the slowest delivery date.
(Individual delivery within the same order number will be accepted)
・ Please note that orders that are not reserved and collectively will be shipped together when reserved items with the latest delivery are arrived.

If you purchase multiple points, if the scheduled delivery date is different, you can deliver it as needed if you order individually.

Please note that orders that are not reserved and collectively will be shipped together when reserved items with the slowest delivery are available.

If you purchase multiple points, if the scheduled delivery date is different, you can deliver it as needed if you order individually.

Before shipping the product, it is possible to cancel. You can contact us if you can contact customer support (info_prankProject@playProductionTudio.co.jp) after listing your order number.
Please note that you will not be able to accept it after shipping.

At the time of purchase, it will be displayed on the cart screen, so please check.

You can also check the purchase history of My Page.

After confirming the delivery note, from the arrival of the productWithin 1 weekI will inform you if you contact the customer support.
Please note that if it falls below, it will not be returned.


・ The product tag is removed
・ Products with a feeling of use
・ SALE product
・ Hygiene products [Earrings, swimwear, underwear (camisole with bra top, shorts, cups)]

In addition, in the case of reasons other than initial failure, we will ask you to return it by the original payment.

After confirming the delivery note, from the arrival of the productWithin 1 weekI will inform you if you contact the customer support.
Please note that the following applicable will not be replaced.


・ The product tag is removed
・ Products with a feeling of use
・ SALE product
・ Hygiene products [Earrings, swimwear, underwear (camisole with bra top, shorts, cups)]

In addition, in the case of reasons other than initial failure, we will ask you to return it by the original payment.

If you check your delivery note and contact customer support, we will guide you.
Please note that it may not be possible to accept depending on the content.

If you shop at the store or online, you will receive one point for each product price of 100 yen (excluding tax).

"1 point = 1 yen" can be used at stores and online stores from 1 point.
Please note that there is an expiration date.
Also, please note that points cannot be used for payment on Amazon Pay.

It is valid for one year from the final purchase date.

商品が発送された時点でポイントが付与されます。

You can receive the latest information by email, such as new products and events.

You can register a newsletter when you have a site top or member registration. You can also register and cancel the newsletter from My Page.

Release the Junk mailbox or set to receive emails from the "@Playproductstudio.co.jp" domain.

年間購入金額に応じて、会員ステージが上がっていきます。
※年間購入金額は、前年3月1日～2月末までの購入金額（税込）です。
※オンラインストアで購入頂いた金額は発送された際に会員ランクの算出に加算されるものとなります。

ハートマークを押していただくことで、気になる商品を一覧で素早くチェックすることができます。
是非ご活用くださいませ。

カスタマーサポート(info_prankproject@playproductstudio.co.jp)に退会の旨を記載していただき、ご連絡頂けますとご案内可能です。

※アプリの【アプリ設定】→【退会申請を行う】ボタンを押下することにより退会申請も可能となります。退会申請後、最短で24時間以内にアカウントを削除いたします。