FAQ

You can reissue your password on the LOGIN page, or you can contact customer support for assistance.

When your order is complete, a confirmation email will be sent to your registered email address, so you can check your order there. You can also check your order history on MY PAGE.

You can make a guest purchase without creating an account.
By registering as a member, you can receive points that can be used both online and in-store, as well as receive a newsletter with the latest information, making shopping at PRANK PROJECT even more enjoyable.
There are no registration fees, annual fees, or renewal fees for membership.

If you have not yet shipped the product, you can cancel it. Please contact customer support (info_prankproject@playproductstudio.co.jp) with your order number. Please note that we will not be able to accept cancellations after the product has been shipped.

If you change the shipping address before the item is shipped, you can. However, please note that we cannot accept changes to the shipping address after the item has been shipped.

After placing your order, please contact customer support (info_prankproject@playproductstudio.co.jp) with your order number so that we can assist you.

If you register for the "Restock Notification" service, we will notify you at your registered email address when the product is back in stock. However, registration does not guarantee that the product will be restocked or that you will be able to purchase it.

Once your order has been shipped, you will receive a shipping notification email with a tracking number. You can use this tracking number to check the delivery status. You can track your order on the Yamato Transport webpage.

You can choose from credit card, Amazon Pay, or deferred payment (Paidy).

Please note that you will be charged when you place your order, not when your order is shipped.

Please contact customer support and we will be able to assist you.

Deferred payment is a payment method provided by the payment service company Paidy, which allows you to pay in one lump sum the following month.
You can pay the entire amount in one lump sum the month after your use.

How to use Pay Later (Paidy)

Delivery usually takes 3-5 days. Please note that delivery times vary depending on your region.
For pre-order items, the expected delivery date will be listed on the product page. You will also receive a confirmation email when the item is shipped.
However, please note that during sales and event periods, orders and shipments will be busy, so there may be delays in the delivery of your package.

You can specify the delivery date and time when placing your order. If you would like the shortest delivery time, please select "No Specification".

Shipping costs are a flat rate of 550 yen (tax included).
Free shipping for purchases over 25,000 yen (tax included).

-If you order multiple items, please note that they will be shipped together according to the item with the latest expected delivery date.
(We cannot accept separate deliveries within the same order number)
-Please note that if you place an order for non-pre-order items together with other pre-order items, the items will be shipped together when the pre-order item, which has the latest delivery time, arrives.

When purchasing multiple items, if the expected delivery dates are different, we can deliver them at any time if you place individual orders.

Please note that if you place an order for non-pre-order items together with other pre-order items, the items will be shipped together when the pre-order item, which has the latest delivery time, arrives.

When purchasing multiple items, if the expected delivery dates are different, we can deliver them at any time if you place individual orders.

If you cancel before the product is shipped, you can cancel it. Please contact customer support (info_prankproject@playproductstudio.co.jp) with your order number.
Please note that we will not be able to accept returns after the item has been shipped.

When you purchase, the item will be displayed on the shopping cart screen, so please check it.

You can also check your purchase history on MY PAGE.

Please check the delivery note and contact customer support within one week of receiving the product.
Please note that the following items will not be eligible for return:

＜Not eligible for return＞
・Items with tags removed ・Items with signs of wear ・Sale items ・Hygiene items [piercings, swimwear, underwear (bra tops, shorts, camisoles with cups)]

In addition, if the reason is other than initial defects, we ask that you return the product with postage prepaid.

Please check the delivery note and contact customer support within one week of receiving the product.
Please note that the following cases will not be eligible for exchange.

＜Not eligible for exchange＞
・Items with tags removed ・Items with signs of wear ・Sale items ・Hygiene items [piercings, swimwear, underwear (bra tops, shorts, camisoles with cups)]

In addition, if the reason is other than initial defects, we ask that you return the product with postage prepaid.

Please check your delivery note and contact customer support, and we will provide you with information.
Please note that we may not be able to accept your request depending on the content.

When you shop in-store or online, you will receive 1 point for every 100 yen (excluding tax) spent.

1 point = 1 yen, and you can use just 1 point in stores and online.
Please note that there is an expiration date.
Please note that points cannot be used for payments made with Amazon Pay.

Valid for one year from the date of last purchase.

Receive the latest information about new products, events, and more via email.

You can sign up for the newsletter at the top of the site or when you register as a member. You can also sign up or unsubscribe from the newsletter from MY PAGE.

Please disable your spam mailbox or set it up so that you can receive emails from the "@playproductstudio.co.jp" domain.